Terms and Conditions

1. DEPOSIT: Fifty percent (50%) of the rental amount is due when the reservation is made.

2. CANCELLATION POLICY: If the reservation is canceled more than two months before arrival, you will receive a refund, less a $100.00 processing fee. If canceled less than two months before arrival, deposits are non-refundable. Guests who do not arrive on their reserved day of arrival by 7:00pm (unless other arrangements have been made), will lose their deposit and reservation. There are no refunds for unused time due to late arrival or early departures. The purpose of this policy is to encourage you to notify us if you are not coming or you will be arriving late.

3. CHECK-IN/CHECK-OUT TIMES: Check-in is 4:00pm on the Saturday of your arrival. Check-in is at the Western Riviera Motel, located at 419 Garfield Street in the center of downtown Grand Lake (970) 627-3580, where you will receive directions and keys to Tompkins Lodge. Check-out is 10:00am on the Saturday of your departure.

4. TELEPHONE: Local and long distance calls are free. However, you must use your personal calling card for international or 900 calls.

5. NO SMOKING: Absolutely no smoking in Tompkins Lodge (this includes in doorways or near an open window)! There is a minimum $250 charge for smoking in Tompkins Lodge.

6. NO PETS: Please leave your pets at home. Due to wildlife (e.g., mountain lions and bears - Oh my!) we can not permit pets anywhere on the premises, including in cars. There is a minimum $250 charge for stowaway pets, and you will be asked to leave with no refund. Check out the following lodgings if you would like to bring your pet: Spirit Lake Lodge: (970) 627-3344 and Sunset Motel: (970) 627-3318.

7. SAFETY: Tompkins Lodge is located on the shore of Shadow Mountain Lake and careful supervision of children is necessary due to the inherent danger of drowning.

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