We all hate fine print but we do need to make sure you are aware of our terms and conditions, so that your stay is as pleasurable as possible. You can view the different sections by clicking the tabs above, or clicking “Next” on your mobile device.
DEPOSIT: Fifty percent (50%) of the rental amount is due when the reservation is made. The balance is due upon arrival.
CANCELLATION POLICY: If the reservation is canceled more than two months before arrival, you will receive a refund, less a $100.00 processing fee. If canceled less than two months before arrival, deposits are non-refundable. Guests who do not arrive on their reserved day of arrival by 7:00pm (unless other arrangements have been made), will lose their deposit and reservation. There are no refunds for unused time due to late arrival or early departures. The purpose of this policy is to encourage you to notify us if you are not coming or you will be arriving late.
CHECK-IN/CHECK-OUT TIMES: Check-in is 4:00pm on the day of your arrival. Check-in is at the Western Riviera Motel, located at 419 Garfield Street in the center of downtown Grand Lake (970) 627-3580, where you will receive directions and keys. Check-out is 10:00am on the day of your departure.
TELEPHONE: There is no charge for local, toll free, or domestic long distance calls. However for international calls you would need to use a personal calling card.
NO PETS: For the safety of your pets and guests we do ask that you leave your pets at home. It’s not that we don’t love your furry loved ones, but due to allergies and wellness, we can’t allow pets on the premises. Another reason for this is the wildlife here (e.g., mountain lions and bears – Oh my!). It really is safer for your pets. So we do ask that you please leave your pets at home or make arrangements for them to stay with Mountain Mongrels during your stay. Additional information is available on their website
, or by calling, 970-531-0837. There is a minimum $500 charge for stowaway pets, and you will be asked to leave with no refund.
SMOKING: For the comfort of all guests, we do not allow smoking in any of the rooms (this includes in doorways or near an open window). Smoking is only permitted outdoors on the lower deck. We ask smokers please honor Colorado State Law requiring smokers to be a minimum of 15 feet away from doors, windows, and public areas. There is a minimum $500 charge for smoking in the rooms.